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- @dexor.kit
Skip to content Placing an order is simple! Just browse our collections, select your desired size, add the artwork to your cart, and proceed to checkout. The process is quick and secure.
If your order hasn’t been processed yet, we’re happy to help. Please contact us within 12 hours of placing your order. Once production begins, changes or cancellations may not be possible.
We accept major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. All transactions are secured using encrypted technology.
Yes! We offer digital gift cards and occasional promo codes. Sign up for our newsletter to receive exclusive discounts and early access to special drops.
No account is required—you can check out as a guest. However, creating an account lets you track orders, save favourites, and access special offers.
Click the account icon at the top of our website and choose “Create Account.” It only takes a minute and gives you full access to order history and saved designs.
No problem. Just click “Forgot Password?” on the login page, and we’ll email you a link to reset it securely.
Yes—log in, go to “My Account,” and update your information. If you’ve already placed an order and need to change your shipping address, please contact us ASAP.
Delivery times vary by location, but most orders arrive in 5–10 business days after processing. We’ll email you tracking info once your order ships.
Absolutely. Once your order is shipped, you’ll receive a tracking link by email so you can follow its journey to your door.
We ship worldwide, including to the UK, US, Canada, and across Europe. If you’re unsure about your location, feel free to reach out before placing your order.
Not at the moment, but we’re working on adding it. Standard shipping is currently the best option and ensures safe delivery of your premium metal art.
We accept returns for damaged or incorrect items. Please notify us within 7 days of delivery with photos, and we’ll arrange a replacement or refund.
Because each piece is made to order, we can’t accept returns for change of mind. But if there’s an issue with your order, we’ll make it right—guaranteed.
Once approved, refunds are usually processed within 3–5 business days back to your original payment method.
Yes—if the issue is our fault (damaged or incorrect product), we’ll refund the full amount, including shipping. For other cases, shipping is non-refundable.
Yes, an invoice is automatically emailed to you after purchase. You can also download it from your account if registered.
Yes—just enter your business details during checkout, and your invoice will reflect them.
Of course. Contact us with your order number, and we’ll email a copy to you.
Yes, if applicable. Our invoices will include VAT and tax breakdowns depending on your country’s regulations.
Absolutely. Our checkout is encrypted and PCI-DSS compliant, ensuring all your data is secure.
This could be due to incorrect info, bank restrictions, or internet issues. Try again or contact your bank. If it still fails, reach out—we’re here to help.
Not yet—but we’re exploring options like Klarna and Afterpay. Stay tuned via our newsletter for updates!
At this time, only one payment method can be used per order.
Our shipping is free for some countries, however our shipping costs may be added to regions outside the free shipping zone and are calculated at checkout. We aim to keep them as low as possible without compromising packaging quality.
Each poster is securely packed with protective materials to ensure it arrives in perfect condition. We use reinforced flat packaging, not tubes.
We recommend using a physical address. Some carriers may not deliver to PO boxes, which could cause delays.
If your order hasn’t arrived after the estimated delivery time and tracking hasn’t updated, contact us—we’ll investigate and send a replacement if necessary.
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